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  1. Introduction

    EveAdam is a trading name of HR Healthcare Ltd. Their registered address is:
    HR Healthcare Ltd, Unit 18, Waters Meeting, Britannia Way, Bolton, Lancs BL2 2HH, England.

    Company Registration number: 06790962.

    EveAdam is the trading name of the pharmacy which fulfils all orders made through this site. It is registered with the General Pharmaceutical Council (reg no. 9010946) and you can find its entry here: https://www.pharmacyregulation.org/registers/pharmacy/registrationnumber/9010946

    All consultations are carried out by doctors, who are registered with the General Medical Council in the UK; or by prescribing pharmacists who are registered with the General Pharmaceutical Council in the UK.

    By visiting this website, you consent to the terms and conditions as specified below.

  2. Content

    Please be aware that the content provided on this website is provided as information only. It does not constitute professional medical advice, or form part of any treatment programme, and should not be taken as such. Visitors to this website seeking medical advice are encouraged to consult an appropriately qualified healthcare professional.

    We endeavour to ensure that all information on this website is up-to-date and correct at time of writing. However, we do not accept responsibility for any errors, changes made to product information by manufacturers or third party suppliers, or new developments in healthcare or medicine, which renders the information on the website obsolete.

    Additionally, we do not accept responsibility for any content supplied or uploaded by third parties.

    More information about our website content can be found in our editorial policy.

  3. Privacy Policy

    When you use our services, we may require you to provide us with certain personal information about yourself. Your privacy is of vital importance to us, and we will always hold and use your personal data in accordance with applicable law (including the GDPR and Data Protection Act 2018) and in accordance with our Privacy Policy, available at: https://www.eveadam.co.uk/privacy-policy

  4. Delivery

    Every order made through the website is shipped using a tracked courier service. The customer or website user understands that, for efficiency and convenience, we cannot allow customers to select their own courier.

    After your order has been dispatched, you will be sent a delivery tracking number. Clicking on this will take you to the courier services website and allow you to follow the progress of your order. Please note, these websites are operated by third parties, and we therefore accept no responsibility for any content on such websites.

  5. Private Prescriptions

    All prescriptions issued through this website are issued by qualified prescribers. They are made on the basis of the answers provided to the medical questionnaire. Our medical questionnaire is there to help ensure the safety of our customers. HR Healthcare Ltd accepts no liability in cases where the person filling out the questionnaire provides false or inaccurate information.

  6. Registering

    You must be at least 18 years old to use this website and its services. Prior registration is required. Please ensure the details you provide are accurate, and that your login details are kept safe and not shared with anyone else. We do not accept responsibility for any costs incurred in cases where your login details have been lost or stolen. If you suspect that your account has been compromised, please contact us right away.

  7. Refunds, Returns And Exchanges

    UK law prohibits the return of prescribed goods. For this reason, we cannot accept returns, offer refunds or provide exchanges on our products. With this in mind, we ask all customers to be 100 percent certain before they commit to buying prescribed medication.

  8. Cancelling Your Order

    In some cases, we may be able to cancel an order before it has been dispensed. If you change your mind after placing your order and wish to cancel, please let us know as soon as possible.

    This does not affect your statutory rights.

    HR Healthcare Ltd reserves the right to reject cancellations in accordance with Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which states that the customer has no right to cancel “the supply of goods that are made to the consumer’s specifications or are clearly personalised”.

  9. Responsibility

    HR Healthcare Ltd, its directors and any related companies will not be liable for any claims made as a result of loss or damage caused by the use or misuse of this website, be it direct or indirect.

  10. External Links

    Links to external sites operated by third parties are provided in good faith. However, HR Healthcare Ltd does not accept responsibility for any content present on these sites, and accepts no responsibility for any losses or damage incurred as a result of their use.

  11. Public Forums And User Submissions

    HR Healthcare Ltd admits no liability for loss or damage caused by material that is uploaded to our website by a website user, or that taken from another website and published here. We may remove or edit content without notice if we consider that it may affect the rights of third parties, is not correct, or if it is defamatory or indecent.

    We reserve the right to remove or reject content or corrupted files which we suspect poses a risk to our website or that of a third party. We accept no responsibility for user-uploaded material which violates copyright law, and reserve the right to remove this without notice.

  12. Medical Information

    HR Healthcare Ltd does not accept responsibility for any material on this website that is posted to online public areas. Material of this nature may be removed by the website owner without notice if it is likely to cause damage to or affect the rights of third parties, or if it is considered defamatory or indecent.

  13. Subscription Service

    Please note that the service is provided on a subscription basis only, which means that, where appropriate and agreed and subject always to clinical review, you will be sent regular supplies of prescribed medications in accordance with the directions of one of our qualified prescribers.

    You can suspend or cancel your subscription at any time without penalty by notifying us at any time up to the point before we despatch your order.

    You can contact us by email at customercare@eveadam.co.uk or call us on 08009 777 888. Our customer care team is available Monday to Friday, 9am to 5pm. You can also reach us by using the live chat app on our website. Just click on the green box located at the bottom left corner of the homepage.

    If you wish to change your subscription after you have set up your subscription, you will need to notify us (as above). However, please note that any request to change your subscription will be subject to the consideration and approval of one of our qualified prescribers, who will need to be satisfied that it is clinically appropriate to amend your subscription in accordance with your request.

    Our prescribers may amend your subscription at any time if they consider it appropriate to do so. For example, this may occur if a particular brand of your prescribed medicine is not available but an alternative clinically equivalent brand of a different price is available. This may mean a change in the cost of your subscription, which we will automatically charge you for the applicable order. We will use reasonable endeavours to notify you in advance of any such changes that are made by the prescriber, and the associated cost changes to you.

    We have the right to change the prices of the prescribed medicines that are made available through our website at any time during your subscription. Subject to the above, we will provide you with no less than 10 days’ notice of our intention to change our prices. Once we have notified you, and if you have not contacted us to suspend or cancel your subscription, you will automatically be charged the new price of the prescribed medicine for your next order.