Please note that the service is provided on a subscription basis only, which means that, where appropriate and agreed and subject always to clinical review, you will be sent regular supplies of prescribed medications in accordance with the directions of one of our qualified prescribers.
You can suspend or cancel your subscription at any time without penalty by notifying us at any time up to the point before we despatch your order.
You can contact us by email at firstname.lastname@example.org or call us on 08009 777 888. Our customer care team is available Monday to Friday, 9am to 5pm. You can also reach us by using the live chat app on our website. Just click on the green box located at the bottom left corner of the homepage.
If you wish to change your subscription after you have set up your subscription, you will need to notify us (as above). However, please note that any request to change your subscription will be subject to the consideration and approval of one of our qualified prescribers, who will need to be satisfied that it is clinically appropriate to amend your subscription in accordance with your request.
Our prescribers may amend your subscription at any time if they consider it appropriate to do so. For example, this may occur if a particular brand of your prescribed medicine is not available but an alternative clinically equivalent brand of a different price is available. This may mean a change in the cost of your subscription, which we will automatically charge you for the applicable order. We will use reasonable endeavours to notify you in advance of any such changes that are made by the prescriber, and the associated cost changes to you.
We have the right to change the prices of the prescribed medicines that are made available through our website at any time during your subscription. Subject to the above, we will provide you with no less than 10 days’ notice of our intention to change our prices. Once we have notified you, and if you have not contacted us to suspend or cancel your subscription, you will automatically be charged the new price of the prescribed medicine for your next order.